Contact
Talk to somebody who can change the software
Whichever way you write, it reaches one address, read by the people who build this. No ticket queue and no chatbot.
Send us a message
A member of the team will get back to you within 1 working day.
Or write to us directly
We aim to reply within one working day. If something is broken during an event, say so in the subject line and we will treat it as urgent, because a stand that cannot scan cannot wait until Monday.
Worth including
- The email address on your CardParse account, so we can find it.
- For a scanning problem, roughly when it happened and whether the phone had signal.
- For a parsing problem, which fields came out wrong. We can look at the card photograph for seven days after the scan.
Asking for a CRM we do not support
Tell us which one and how your team uses it. What decides the order we build these is how many customers ask and how much of a mess the alternative is, not how large the vendor is.
Data requests
To export or delete the data we hold, either use account settings in the dashboard or write to the address above and we will do it. There is no charge and we do not ask why.